Ottawa Medical Mobility & Recovery Rentals Inc.
Policies, Terms & Conditions
(Customer Responsibilities, Safety Requirements & Legal Agreement)
Introduction
These Policies and Terms govern all rentals, deliveries, use, and returns of mobility, recovery, accessibility, and bath‑safety equipment provided by Ottawa Medical Mobility & Recovery Rentals Inc. By submitting a rental request, accepting delivery, or using any equipment, the Customer agrees to all terms outlined below.
No Medical or Professional Advice
Ottawa Medical Mobility & Recovery Rentals Inc. is an equipment rental provider and does not offer medical, clinical, therapeutic, physiotherapy, occupational therapy, or professional healthcare advice, diagnosis, assessment, or treatment.
Information provided by the Company is limited to:
- general product information,
- manufacturer instructions,
- basic operation and setup,
- safety guidelines.
This information must not be interpreted as medical advice or a recommendation that any equipment is medically appropriate. The Customer is responsible for consulting a qualified healthcare professional regarding suitability for their medical condition, mobility needs, or physical abilities.
Company Responsibilities
Before each rental, the Company will:
Equipment Inspection
- Inspect equipment for safety, functionality, and manufacturer-required components.
- Remove any unsafe or defective equipment from service until repaired or replaced.
Cleaning & Sanitization
- Clean and sanitize equipment using approved disinfectants.
- Prepare equipment for safe customer use.
Preventive Maintenance
- Perform periodic inspections and repairs.
- Track maintenance and retire equipment when necessary.
Delivery Verification
- Verify equipment condition and proper assembly.
- Demonstrate basic operating features when requested.
- Provide safety instructions.
- Obtain customer acknowledgment of equipment receipt and condition.
Documentation
The Company may maintain records including:
- equipment inventory,
- inspection and maintenance records,
- delivery and return records,
- incident reports.
Customer Responsibilities
By accepting the equipment, the Customer agrees to:
Proper Use
Use the equipment only:
- for its intended purpose,
- according to manufacturer instructions,
- according to Company safety information.
Pre‑Use Inspection
Inspect the equipment before each use and discontinue use immediately if any defect, instability, damage, malfunction, or safety concern is observed.
Reporting Requirements
Promptly notify the Company of:
- equipment damage,
- mechanical issues,
- missing parts,
- any incident involving injury or property damage,
- any safety concern affecting operation.
Prohibited Activities
The Customer shall not:
- alter or modify equipment,
- remove safety devices,
- perform unauthorized repairs,
- exceed manufacturer-rated capacities,
- permit use by untrained individuals where supervision is required.
Equipment Care
The Customer is responsible for:
- protecting equipment from damage, contamination, loss, or theft,
- storing equipment safely when not in use,
- returning equipment in substantially the same condition as received (ordinary wear and tear excepted).
Equipment Selection & Suitability
The Customer is responsible for selecting rental equipment based on their needs and, where appropriate, the advice of a physician, physiotherapist, occupational therapist, or other qualified healthcare professional.
Company-provided information does not constitute a medical assessment or professional recommendation.
Where uncertainty exists regarding type, size, configuration, weight capacity, or suitability, the Customer must seek professional guidance before use.
Delivery Acknowledgment
Upon delivery, the Customer acknowledges that:
- the equipment was received in the documented condition,
- basic operation, setup, and safety features were demonstrated or offered,
- manufacturer instructions were provided or made available,
- the Customer had an opportunity to ask operational questions,
- applicable weight and usage limitations were explained.
Acknowledgment of Equipment‑Use Risks
The Customer understands that mobility, recovery, accessibility, and bath‑safety equipment may involve inherent risks, including:
- slips, falls, tipping,
- loss of balance,
- collision,
- bodily injury,
- property damage.
Safe use depends on proper setup, user capability, environment, required assistance, and compliance with instructions.
The Customer voluntarily accepts these risks to the extent permitted by law.
Rental Term & Extensions
The rental term begins at delivery or pickup and continues until the equipment is physically returned, inspected, and accepted by the Company. Extensions require written approval.
Return Procedure & Official Proof of Return
A rental is officially closed only when:
- the Company has physical possession of the equipment,
- a return inspection is completed,
- a Final Invoice / Return Receipt is issued.
If the Customer cannot produce the Return Receipt, the rental may be considered open until reliable evidence of return is provided.
Late, Lost, or Unreturned Equipment
If equipment is not returned by the due date, the Customer remains liable for rental charges and lawful costs until return.
If equipment is lost, stolen, destroyed, or not returned after written demand, the Customer may be charged repair or replacement costs, less applicable depreciation where required by law.
The Company may pursue lawful civil remedies and report suspected theft or fraud.
Cleaning, Damage & Missing Parts
The Customer is responsible for reasonable cleaning, repair, missing accessory, and replacement charges resulting from misuse, neglect, contamination, or damage beyond normal wear.
Charges must be itemized and supported by Company inspection records.
Incident & Defect Reporting
The Customer must stop use immediately and contact the Company as soon as reasonably possible following any:
- accident,
- injury,
- damage,
- malfunction,
- theft,
- safety concern.
In emergencies, the Customer must contact emergency services first.
The Customer must not authorize repairs without Company approval except where necessary to prevent immediate harm.
Privacy & Records
The Company may collect and retain:
- equipment-condition photographs,
- inspection records,
- delivery and return records,
- incident documentation,
- rental administration information.
Photographs will focus on equipment condition and will not intentionally include identifiable individuals unless necessary and authorized.
Limitation of Liability
To the fullest extent permitted by law, the Company is not liable for injuries, damages, losses, or claims arising from:
- improper or unauthorized use,
- failure to follow instructions or warnings,
- unauthorized modification or repair,
- failure to inspect equipment before use,
- continued use after a defect is known or suspected,
- exceeding manufacturer limitations,
- acts or omissions of the Customer, caregiver, or any third party.
Indemnity
The Customer agrees to indemnify, defend, and hold harmless the Company and its representatives from claims, damages, losses, liabilities, and expenses arising from:
- misuse or careless use of equipment,
- unauthorized adjustments or repairs,
- failure to report defects or incidents,
- improper storage or transport,
- actions of the Customer, caregiver, family member, visitor, or other third party.
Governing Law
These Policies and Terms are governed by Ontario law. If any provision is unenforceable, the remaining provisions continue to apply.
Entire Agreement
These Policies & Terms, together with the Rental Agreement, Delivery Form, Final Invoice / Return Receipt, and any written amendments, constitute the entire agreement between the Customer and the Company.